Buy Online! - The best way to buy! About Us Dale Air is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@daleair.com
Dale air Limited are registered under The UK WEEE Regulations as a Non Household (B2B) Producer and our EA Producer Registration Reference Number is WEE/HD0664QU. As we are an obligated producer of WEEE we will ensure that all our obligated WEEE is treated and recycled at approved treatment facilities in line with the requirements of The UK WEEE Regulations. If you have end of life equipment that we have supplied to your company then please contact us via tel number 01772 687722 / email address info@daleair.com and we will advise you of the location to which such equipment needs to be delivered. Once received at the advised bulking site location all further logistics, treatment and recycling costs will be covered by us in our role as a Producer of such WEEE.
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Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. We only take payment in Great British Pounds If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not accept American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over our secure website.
We will accept cancellation of orders as long as it is within two days of the order being placed and as long as the product has not been dispatched, specially made up or prepared for you. The Vortex Cubes do come under this category as they are made to order.
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| Shipping And Handling All orders are dispached within two working days from receipt of order. In the unlikely event of a delay we will contact you with a delivery date and reason. |
| Delivery Schedule We will normally send your order to you in two to three busness days but at very busy times it can take five business days. International orders are generally received in under ten days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Even so we will contact you. |
| Tax Charges For orders made from the UK or the European Union, 15.00% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card payments go through a secure gateway numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site. We are now PCI DSS complient. what is PCI DSS compliant? Follow the link....https://www.pcisecuritystandards.org/security_standards/pci_dss.shtml |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us on info@daleair.com, alternatively, you can call on 01772 687722 (International +44 <phone without first zero>) or fax us on 01772 673666 or write to us at Selby Mill, Richards Street, Kirkham, Preston, Lancashire PR4 2HU. |
| Privacy Policy Dale Air do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. |
Returns Policy A 20% restocking charge will be made for any returns. It is the customers responsibility to pay for the returned goods. To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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| Remittance Terms We do not take your payment untill the goods are ready for shipping. |
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