Dale Air Limited Information

About Us
Dale Air are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@daleair.com

Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. We only take payment in Great British Pounds If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not accept American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling
All orders are dispached within two working das from recipt of order. In the unlikely event of a delay we will contact you with a delivery date and reason.

Delivery Schedule
We deliver your order right away. We will normally send your order to you in two business days . International orders are generally received in under ten days.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Even so we will contact you.

Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us
If you need to reach us, please email us on info@daleair.com, alternatively, you can call on 01772 687722 (International +44 <phone without first zero>) or fax us on 01772 673666 or write to us at Units 1 & 2 Selby Business Park, Richards Street, Kirkham, Preston, Lancashire PR4 2HU.

Privacy Policy
Dale Air do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Returns Policy
A 10% restocking charge will be made for any returns.. To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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